The Immigration Department in Kenya is upbeat in meeting its target starting July 1, 2020, of processing passports on the day of application.
In an interview with one of the local dailies, the Department’s Director-General Alexander Muteshi said that they are working round the clock to meet President Uhuru Kenyatta’s directive.
“The same day service delivery to citizens is a presidential initiative that our CS, Dr. Fred Matiang’i, is keen to have all agencies under the Ministry of Interior and Co-ordination of National Government deliver on by July 1, 2020,” said Muteshi.
Muteshi added that the department is taking the necessary steps to address the issue of the number of human capacity required to be met.
“The Directorate of Immigration has assessed and identified both machinery and human resource as key militating factors against the delivery on this objective. The government is already addressing our requirements by availing the necessary resource configuration to implement this directive fully,” he added.
So far, the department has been doing rehearsals by replacing a passport in a day as it prepares for the set date, July 1, 2020. The process has managed to achieve 40% of the performance target.
The government, the Interior Ministry, earlier announced that plans are underway to ensure essential documents like identity cards, birth and death certificates get processed in a day.
“By July 1 this year, issuance of a document and everything should be the same day service unless you are applying from outside Nairobi like, for instance, an ID or passport,” Matiang’i stated.
