Through the Directorate of Immigration Services and Postal Corporation of Kenya (PCK), Kenya launched a passports delivery service that will see passports delivered at the applicants’ doorstep.
During the launch yesterday, the two institutions signed an addendum to the initial MOU to address countrywide coverage of passport delivery services and last-mile door-to-door delivery by PCK.
Speaking during the launch, Dan Kagwe, the CEO and Postmaster General of PCK, said the initiative would play a key role in helping the immigration services decongest their offices by having the vital document delivered to the applicants’ doorstep.
In addition, the delivery services will see the occupants’ trips to the immigration offices for the submissions and biometrics reduce to a single trip hence being relieved of the traveling expenses.
During the launch, Alexander Muteshi, the Director-General, Directorate of Immigration Services, stated that the move would also reduce the number of people frequenting the offices to submit details, follow up, or collect the document.
The partnership comes when PCK is establishing itself as the ideal delivery partner for Government Agencies.
Kagwe stated that Posta Kenya is incorporating new technologies to quickly respond to the fast-changing customer needs and ensure that last-mile delivery networks succeed.
Procedure to Have Your Passport Delivered
Once a passport is ready for delivery, the immigration office will send a notification to the occupant. The notice will contain a link to the postal passport delivery self-service portal. The applicant will fill in the tracking number, personal details, select a preferred delivery location, and pay the minimal applicable delivery fee. The details will be processed and the document delivered at the applicant’s indicated location.